Founded in 2004, SiteGround offers web hosting services to over 2 million domains all over the world, according to the most recent data. The company offers shared hosting, dedicated servers, cloud hosting, domain registration, and more.

SiteGround鈥檚 headquarters are located in Sofia, Bulgaria. Despite this, they have gained significant market share on a global level, including in the United States. This is owed to their excellent services and focus on the customer experience.

According to Google Trends,聽the popularity of SiteGround is growing at an enormous rate for the last 6-7 years.

The company is also known for giving back to the community. To that end, they sponsor WordPress communities all over the world. At the time of this writing, SiteGround claims to sponsor 49 WordPress camps in 18 countries, setting them back over $150,000 in sponsorship fees.

Clearly, SiteGround has adopted a sustainable business model that focuses on the user experience rather than solely on making a profit. Their ultimate objective is to provide website users with a rich experience.

Pros of SiteGround

Here are all the benefits of working with SiteGround at a glance.

WordPress: SiteGround Is Recommended by WordPress

SiteGround and Bluehosts-official-recommendation by WordPress

Over 80% of the 2 million domains SiteGround hosts are based on WordPress. So, it shouldn鈥檛 come as a surprise that they are very adept at managing WordPress.

It鈥檚 also why they鈥檝e developed and implemented so many聽WordPress-specific features, such as SG Optimizer, WP Auto Update, and Supercacher.

Other web hosting companies offer packages tailored specifically for WordPress, Joomla, and Drupal. However, when you take a closer look, you鈥檒l find that these plans are only extensions of their shared hosting packages.

SiteGround, on the other hand, has packages that were specifically designed for WordPress, Joomla, and Drupal from the ground up.

For example, their WordPress package comes with SG Optimizer, which is a highly useful plugin that improves the performance of WordPress-based websites hosted on SiteGround servers.

Drupal packages, on the other hand, feature Drush preinstalled on their servers. Drush allows customers to manage their Drupal sites from an SSH console.

Backups

SiteGround聽offers free auto daily backups on all their plans, though backups on demand are only available for higher-end packages, while the backup restore will cost a small fee on the cheapest plan. Otherwise, the latter is free.

SiteGround-backup-restore feature

Even with the small backup restore fee, you鈥檒l be grateful that you have access to 30 copies of backups for your site if anything ever happens. You鈥檒l be able to restore your entire site with a few clicks.

Free Transfer

On some of its plans, SiteGround also offers a free site transfer. This will save you so much time and aggravation because the SiteGround team will migrate your website for you when you sign on with them.

Here鈥檚 how easy it is to transfer your website from previous hosts to SiteGround. Just initiate a transfer request using a support ticket, and your website will be transferred in less than 24 hours.

SiteGround free website transfer feature

GDPR Compliant

You won鈥檛 have to worry about your European users because SiteGround is fully GDPR compliant. It probably doesn鈥檛 hurt that they鈥檙e based in a country in the European Union.

On the Cutting-Edge of Technology

As previously mentioned, SiteGround is always the first to implement new technologies to improve security and performance.聽For example, they were one of the first few companies to switch their servers over to PHP 7.4. When you compare this with top shared hosting companies like Bluehost and HostGator, they still use PHP 7.0 for their servers.

A higher PHP version leads to greater speed and increased security.

SiteGround PHP version usage

Flexible Plans

SiteGround offers a wide range of plans suitable for any size website. Thus, you can start with them from the time when you have a tiny blog until it grows into a massive website and they鈥檒l have a plan that will deliver what you need.

SiteGround flexible plans

Outstanding Support

The outstanding support SiteGround offers is one of the best things about this company. Everyone we spoke to about SiteGround mentioned how great their support team is.

The Cons of SiteGround

As no company can be perfect, here are the few cons of SiteGround.

Expensive Renewal

SiteGround offers outstanding deals for new customers. However, when it comes time to renew, the prices are far higher making them a fair bit more expensive than their competitors. For this reason, we recommend that you sign up for the maximum billing cycle (three years) so you can take advantage of the very attractive introductory prices.

SiteGround renewal price issues

No Monthly Billing Cycle

You can鈥檛 pay month-by-month with SiteGround as the shortest billing cycle is one year. This can prove restrictive and irritating to some.

SiteGround billing options

Limited Server Locations

While SiteGround does deliver great performance, we鈥檇 be much happier if they had more server locations. Kinsta, for example, is partnered with Google Cloud Platform so they offer data centers in 20 locations. By comparison, SiteGround only has only five or six locations. This is important because the location of the server determines latency. The shorter the distance, the faster your site will load.

Storage Limitations

The low amount of storage space available on the shared hosting plans is another issue we have with SiteGround. If your site grows beyond 40 GB, you鈥檒l have to switch to the far more expensive cloud hosting plans.

Speed: Outstanding performance thanks to constant innovation

A fast website is essential to growing your audience. While many factors affect the load time of your site, quite a few of them have to do with the web hosting provider.聽

According to Gmetrix,聽50% of your site speed is dependent on your web hosting聽provider as depicted in the below image. That is, your web hosting companies server performance, location of server and quality of the network, server hardware plays a big role in your website speed.

Factors responsible for your website speed.

Of course, there are various strategies you can use to聽speed up your website,聽even more, so make sure to check them out.

In terms of SiteGround, they have developed a reputation for being on the cutting-edge of the industry through constant innovation.聽Not only do they develop their own tech, but they also make sure to be early adopters of the latest tools and protocols to ensure outstanding performance.

SiteGround is constantly innovating to improve its speed.

  • Firstly, they were one of the first web hosting providers to equip all their servers with solid-state drives. SSDs have proven repeatedly to offer far better performance than traditional HDDs.
  • They are also consistently among the first to adopt new PHP versions as they come out. For example, when SiteGround had already released PHP 7.4, Bluehost was still running PHP 7.0. Check out our聽SiteGround OR聽 Bluehost
  • SiteGround was also one of the first web hosts to address the issue of HTTPS sites being slightly slower due to the validation required for the encryption certificate for each request. SiteGround implemented the TCP 1.3 and OCSP stapling method, which moved this verification to the web hosting server, thereby eliminating the delay.
  • Recently, SiteGround was one of the first web hosting providers to adopt QUIC. This technology deals with requests differently than other HTTP protocols.聽The result is that people with slow internet connections, or ones that have high latency and packet loss, experience significantly improved performance in terms of load speed.
  • Most significant among the recent development has been聽their shift to the Google Cloud Platform. Now, they host all their clients in Google servers, which happens to be one of the fastest servers in the world. In fact, it鈥檚 the same server where Google hosts its own websites like Google.com, youtube.com, gmail.com, etc,. Apart from them, big companies like Apple, Netflix, Sony uses google cloud servers instead of maintaining their own data centers. Google is very experienced in this regard and that鈥檚 one of the reasons it鈥檚 better to use their servers.

As a result, SiteGround now has several data centers in strategic locations across the world. This helps speed by reducing the physical distance between the server and the end user鈥檚 computer. The shorter the distance, the faster the speed.

SiteGround Data centre locations review

Apart from the above location, they recently started offering two new locations in the form of Sydney, Australia, and Frankfurt, Germany.聽Google Cloud Platform has 36 server location across the world, SiteGround has promised to soon start rolling out new locations to its customers.

While all this technology certainly looks great on paper, unlike other聽SiteGround reviews of 2020, we actually tested the company to see if it all delivered.

SiteGround speed test result

We did so through a load impact聽test in which we sent up to 100 concurrent visitors to a website hosted on one of SiteGround鈥檚 shared hosting plans and noted it鈥檚 speed.

The results are in the graph below, where the聽green line聽represents the number of users visiting our website concurrently, and the聽blue line聽represents the load time of the page.

SiteGround speed test result

It鈥檚 quite clear that SiteGround delivers excellent performance. Not only was the load time excellent at 515 ms for 100 concurrent users, but it was consistently steady. There were no spikes of severely decreased load time at any point.

How fast is SiteGround compared to other web hosting companies?

When comparing the speed of SiteGround with other web hosting providers like聽HostGator, the results are incredibly impressive.

Many other providers have inconsistent results, with load times slowing down significantly聽as the number of users increases.

HostGator speed test result compared to siteground

Thus, our conclusion is that SiteGround鈥檚 servers are more than capable of providing outstanding performance, even when put under heavy stress.

Like: Impressive load time that is consistent, even when under high stress.

Dislikes: None.

Speed:聽High speed guaranteed. Google servers mean improved speed and performance.

Uptime: Unparalleled results that exceeded our expectations

SiteGround guarantees an uptime(the amount of time your website is up and running) of 99.99%, which is not unusual. This guarantee is pretty much a requirement in the industry.

SiteGround, however, not only delivers on their guarantee but also exceeded our expectations. Of course, as always, for this SiteGround review, we personally tested the company鈥檚 uptime.

As you can see, SiteGround had an uptime of 99.99% with only 3 short outages in six months. That鈥檚 not just impressive, it鈥檚 almost unbelievable. Moreover, they use Google cloud servers, which are the most reliable servers in the world with companies like Apple, Netflix using them for their websites.

SiteGround Uptime test result

We use a special tool to constantly track the uptime of a variety of web hosting companies. So, if you want to get up to date information, make sure to check out our聽live uptime tracking tool.

SiteGround offers free hosting if the uptime is less than 99.99%

According to SiteGround鈥檚 SLA聽(Service-Level Agreement),聽they compensate you with free hosting if your website falls below the guaranteed uptime of 99.99%.

SiteGround-Service-level-Agreement-on-uptime

Likes:聽What鈥檚 not to like about 99.99% uptime?

Dislikes:聽N/A

Uptime:聽Excellent uptime at an average of 99.99%. Many months have seen uptime of 100%. They always notify of upcoming downtime for server maintenance.

Support: Quick, responsive, and knowledgeable. Just what customer support should be.

A good customer support team is essential because problems can occur. Whether it鈥檚 on the web hosting provider鈥檚 side or on your side, it鈥檚 essential to be able to get in touch with customer support to resolve the issue, preferably without negatively affecting your website.

Most webmasters find customer support to be a deal-breaker if the service is poor. Just look at some Bluehost reviews and you鈥檒l see how many people gave up on this particular service provider because of their abysmal customer support team.

SiteGround support compared to Bluehost

Conversely, many SiteGround reviews on social media platforms specifically point out how great their customer support team is. In fact, customers actually gush in their SiteGround reviews on Reddit and other platforms about how great the support staff is.

We鈥檙e quite certain that it has something to do with how great an employer SiteGround is.聽They鈥檝e actually won the 鈥淏est Employer of the Year鈥 award twice in Bulgaria!

Of course, though, for our SiteGround review, we didn鈥檛 base our conclusions on what other people were saying. We tested the support team ourselves and we鈥檙e happy to report that they are as good as everyone says.

Firstly, you can reach the聽SiteGround customer service team via live chat, a ticketing system, and a toll number.

The live chat is available 24/7/365 and they鈥檙e incredibly quick to respond.聽It only took a few seconds to connect to a live agent, which is impressive as we鈥檝e had to wait as long as 5 minutes with other web hosting providers.

SiteGround-support-test

The good news doesn鈥檛 stop there. Once we connected via the SiteGround chat, the customer support representative was very helpful, but more importantly, knowledgeable and experienced.

We鈥檝e dealt with many customer support representatives and, unfortunately, it鈥檚 quite rare to connect immediately with someone who knows what they鈥檙e doing. More often than not, if the problem is technical, the support agent will pass it on to a higher authority, which is irritating because it wastes even more time.

That has never been the case with SiteGround in our experience, as well as the experience of the hordes of satisfied customers. Many of their customers admit that they moved to SiteGround because of their excellent support team.

SiteGround also does its best to provide support to beginner webmasters. If you鈥檙e worried about building your own site, there鈥檚 a proprietary聽SiteGround WordPress Starter plugin that eliminates any confusion.

They also offer a site builder to make it even easier to create a stunning website, even if you鈥檙e not technically inclined. You can check out a SiteGround website builder review to see how it works. In our opinion, it鈥檚 simple to use and quite effective.

Furthermore, SiteGround also offers a special plugin that will help you migrate your site with a few clicks. The SiteGround Migrator plugin is another proprietary piece of software developed specifically to ease the transition of new customers.

If you want more help with plugins and which ones you should be installing, check out our list of聽essential WordPress plugins.

Likes:聽Highly responsive and experienced team with multiple access channels.

Dislikes: There have been recent cases in 2020 when they had long waiting times for their support, this was mainly due to their recent shift to GCP, and also more people building websites as a result of COVID聽 resulted in a high volume of customer requests. I have personally tested their Live chat recently and it works just as fast as before.

Support: Support is very friendly, fast, and knowledgeable. They鈥檙e available 24/7 via chat, phone, email, and a ticketing system. Free migration is included.

Security: The online version of Fort Knox thanks to cutting-edge proprietary tech.

SiteGround takes security seriously, unlike other hosting providers that only do the bare minimum and outsource the rest.

Firstly, they have a powerful service that scans customer websites for security issues. The SG Site Scanner is powered by Sucuri.net who are top-notch security experts.

The scanner works by scanning all the pages linked to the site鈥檚 homepage or another page of the customer鈥檚 choosing every day. If problems are discovered, the site鈥檚 owner receives an email alert.

Then there鈥檚 the聽SiteGround anti-bot AI. This system successfully blocks up to 2 million attempts at聽brute-force attacks聽per hour.

What鈥檚 truly incredible about this proprietary system is that it learns and gets better at detecting threats. Furthermore, it also saves an inordinate amount of server resources that can now be dedicated to customers.

This hosting provider also offers Cloudflare CDN for free, which you can access with a few clicks from the SiteGround Cpanel. Cloudflare is well-known for its excellent security features and its ability to protect customer websites from malware and bot attacks.

For example, Cloudflare鈥檚 Anycast network has a capacity of 30 Tbps that is capable of聽protecting websites from high-volume attacks 15 times larger than the biggest DDoS ever recorded.

Between聽SiteGround鈥檚 proprietary security system, Cloudflare, and Google servers, your website is highly protected.

SiteGround takes things one step further as they鈥檙e one of the first companies to have introduced聽isolation technology聽for their servers to provide further protection against a wide range of cyber-attacks.

Security: They have their own security system with a great proven track record. Also, provide Cloudflare security features.聽

Pricing: Great initial deal but those renewal prices are a bit steep.

SiteGround offers a wide range of hosting plans for any budget. The initial deals they offer new customers are outstanding,聽but their renewal prices are quite high.

Regular Price $聽6.99per month $聽9.95per month $聽14.95per month
Plan Start-Up Grow Big Go, Geek
Websites allowed 1 Unlimited Unlimited
Monthly visits 10000 25000 100000
Disk space 10GB 20GB 30GB
Data Transfer Unmetered Unmetered Unmetered
Free CDN Yes Yes Yes
Money-Back Guarantee 30 days 30 days 30 days
Email accounts Unlimited Unlimited Unlimited
Server Location USA, Europe, and Asia USA, Europe, and Asia USA, Europe, and Asia
Daily Automated Backup Yes Yes Yes
Advanced On-Demand Backup No Yes Yes
24/7 support Yes Yes Yes
Advanced Priority Support No No Yes
Free Site Transfer No Yes Yes
PCI Compliant Servers No Yes Yes
Free SSH and SFTP Access Yes Yes Yes
Staging No Yes Yes
Advanced Caching Level 1 Level 2 Level 3
Free Site Builder Yes Yes Yes
Unlimited Sub and Parked Domains Yes Yes Yes
Sign Up Sign Up Sign Up

Unlike other hosting providers, though, the more expensive hosting plans (even those on shared hosting) really do offer additional benefits.

For example, the higher-end聽GoGeek Plan has fewer websites per server, which means better performance. It also offers a staging feature, which is pretty great because you can test changes to the code and design of your site without affecting the live version.

To learn more about these shared hosting plans, check out our聽SiteGround Startup

When we spoke to other hosting providers, like Bluehost, they told us that their more expensive plans still host the same large number of sites per server. The differences between cheaper and more expensive plans are a few features and resource usage limit.

It should be noted that SiteGround also has a special offer for students at a very attractive price, as well as a program for educators. These plans offer the same great SiteGround performance at a fraction of the cost as this hosting provider does it鈥檚 best to support academia in any way they can.

SiteGround student hosting review

SiteGround is a highly flexible hosting service that鈥檚 suitable for any website, from small and simple blogs to large enterprise sites. For example, SiteGround聽cloud hosting has an option allowing you to auto-scale your website鈥檚 resources to ensure it can handle any sudden spikes in traffic demand and usage.

Unfortunately, despite all the positives, we have to say that we are a little disappointed with the lack of storage. If your site needs more than 40 GB of space, you鈥檒l have to enable cloud hosting, which is expensive.

Another drawback is that they don鈥檛 offer a month-to-month billing cycle. The minimum you can pay for is one year, which some might find restrictive.

They also don鈥檛 offer a trial,聽but they do have a 30-day money-back guarantee,聽during which you can get your money back with no questions asked.

Price: Expensive compared to other shared hosting providers. Initial fees are attractive, but renewal prices are three times as high. Opting for longer plan cycles is recommended to get the best deal.

User Interface 鈥 SiteGround shifted from cPanel to their in house newly built control panel called Site Tools.

SiteGround was using cPanel until I was just about to finish publishing this review. They made an announcement about their new control panel called Site Tools and I had to change the review to address this new change.

SiteGround Control panel

Site Tools control panel by SiteGround

Its a really brave move from SiteGround which can go either way for them. Many Users regard cPanel as a very powerful and easy to use control panel used by many top web hosting companies.

SiteGround believes that cPanel limits its ability to be flexible and integrate the newest technologies to better meet the needs of its users.

Moreover,聽 they have carefully analyzed years of collected data about which cPanel functionalities their clients use and in what ways specifically. They made sure to offer a tool or service that addresses all the widely-used functionalities that their clients are used to. On top of that, the new interfaces add plenty of new features to make life easier for the user.

One such exciting feature is the ability to add a collaborator to your site. This can give temporary access to any site in your account to developers and clients. You can revoke this access with just a few clicks from your control panel.

Additionally, their cloud and dedicated plans will still use cPanel and WHM.

Here鈥檚 a little info on their new account panel.

Likes: Very user-friendly control panel and account area with so many new tools.

Dislikes: Lack of cPanel.

User Interface: Their new control panel is as good as the cPanel with very exciting features. However, people will find some difficulties in shifting from using cPanel to this new panel.

Final Verdict

SiteGround is the number one choice for hosting in 2020.聽The performance and speed they offer are unparalleled, as is the level of security they provide. Their support is also outstanding, which only goes to show how dedicated they are to offering a truly delightful user experience.

They do have a few drawbacks, like the expensive renewal prices, the lack of a monthly billing cycle, the limited server locations, and the storage limitations on shared hosting plans. However, we feel that these cons aren鈥檛 that serious when compared to other hosting providers which is why聽SiteGround remains our number one choice for 2020!